Frequently Asked Questions

Uploading an image, ordering, choosing your mousepad:

EASY! Firstly, head to the page of the product you like.

Complete all customization drop-down boxes (such as pad size, thickness etc)

Use the upload tool to upload your custom image(s) and media (for custom products only), then press 'ADD TO CART'.

On the next page, double-check your order, add any order notes, and click ‘CHECKOUT’

Here you can fill in your delivery address, billing address, add a discount code. Click ‘CONTINUE TO SHIPPING’

Select a shipping method, then click ‘CONTINUE TO PAYMENT'

Here please enter your desired payment method. We offer a range of payment options for you to choose from. Once selected, click ‘PAY NOW’

DONE! Check your inbox for further instructions and order confirmation.

Yes most definitely. Upload all elements using our upload tool, then provide us with instructions at checkout or via email on how you would like us to arrange the uploaded media.

Yes if you have a specific design or idea in mind - then please contact us first to discuss producing your design. We cannot come up with a design for you. 

If you know how to, you can crop/edit the image you want to use to your liking. When using our upload tool, you can also make adjustments. This is not necessary though. We will handle this for you.

Once you have ordered, our design team will optimize your image to the correct pad size, and carry your specific design instructions. Then we will send you an email of the design, for you to approve before printing - so you exactly how it will look once you receive it.

Yes! The golden rule is that your image is above 200kb in size. We recommend images above 500kb in size. Don't stress about this too much. We will let you know if your image cant be printed on our mousepads.

It all depends on how big your desk is, and your own preferences. Most people find either the L, XL or MEGA to be the best choice. Learn more about choosing the right mousepad size

NO! It is 100% Free and included in the purchase price of the mouse pad.

About our Mousepads

The RGB custom pad is an Ultimate EXCLUSIVE.

The pad contains a strip of lighting around the edges that are controlled by a remote attached to the fabric and powered by a USB cable provided.

Although you CANNOT program the lighting, you can instead select from 14 different lighting effects. 

Please do not purchase this pad if you intend to move it a lot, as excessive bending of the lighting strip could result in damage.

Beautiful and of high quality! Designed to be durable and add rigidity to the mouse pad. Plus we print your design colour scheme into the edges so both mousepad and edges blend seamlessly.

Very good! We have spent hundreds of hours testing how we can print the best quality, most vivid custom mouse pad on the market. And we do pretty well with it, just read all our positive reviews

No, unless you specifically ask for it. We want the focus to be on your product, and not our logo.

Most of the time...YES! But some of our products undergo extreme heat in the production process, which could decrease their size by 5mm - 10mm.

In regards to our products, nothing at all! Our mousepads (sometimes called desk mats) can be used as a pad for your mouse, or other uses such as a desk feature, card-game mat, bar mat and more.

About wrist rests and other products

EASY! Firstly, head to the page of the product you like.

Complete all customization drop-down boxes

Use the upload tool to upload your custom image(s) and media (for custom products only), then press 'ADD TO CART'.

On the next page, double-check your order, add any order notes, and click ‘CHECKOUT’

Here you can fill in your delivery address, billing address, add a discount code. Click ‘CONTINUE TO SHIPPING’

Select a shipping method, then click ‘CONTINUE TO PAYMENT'

Here please enter your desired payment method. We offer a range of payment options for you to choose from. Once selected, click ‘PAY NOW’

DONE! Check your inbox for further instructions and order confirmation.

Most definitely! Just contact us with what you are after, and we will try our best to make it happen.

Production and Shipping

Most orders are processed (printed, packed, and shipped) within 2-3 business days from your approval to print the design and/or your payment is verified.

SHIPPING TIMES (ESTIMATE)

USA > 15 - 25 Days
EUROPE - UK > 8 - 20 Days
AUS - NZ > 8 - 20 Days
REST OF WORLD > 15 - 25 Days

Please read our full shipping policy for more info

You should receive a tracking code and link email, 5 - 8 Days after you place your order. Please contact support if you have not received the link by this time frame

Returns, exchanges & MORE

You need to contact our team ASAP! We will try our absolute best to cancel the order, but if it has started the production process or has been shipped, then we cannot cancel the order. We can usually cancel any order within 24 hours of ordering.

Ultimate mouse pads is proud to offer a 'complete satisfaction guarantee'. Simply contact us with any questions or concerns, and we will either reprint, or refund your order. Learn more

Yes. Our website is encrypted using SSL security - meaning your information is secure and protected from the moment you enter our site. Our payment gateway - Shopify Payments (Stripe), is the best in the business.

Covid 19

We are currently experiencing random delays to SOME customer packages. This is usually only if you live in a more remote location. 

Customers from USA, UK, CANADA, GERMANY, AUS are receiving their package on average within 18 days of their order being shipped, and the REST OF THE WORLD can expect around a 25-day delivery average. (stats based on past 50 orders).

 We currently have no production delays.

Other FAQ’s

Ultimate Mousepads does not endorse, nor promote the use of copyrighted or trademarked media. If you choose to use media that you do not own the license to, it must be intended for PERSONAL or GIFT use only - and not be re-sold for profit. We reserve the right to deny the use of media that violates our terms of service. By purchasing any of our products, you agree to our media terms of service and website terms and conditions. Any questions or concerns regarding this, please contact our support team.

Ultimate Mousepads reserves the right to decline your business and refund your purchase amount if it violates our terms of service. 

If you have not changed the currency using our currency selector at the top of the page to your native currency - then the prices displayed on our website and at checkout may display in (USD or NZD). If you checkout using a currency that is different from your native currency, then our payment provider will convert and charge you according to your payment method’s respective currency. Please contact us if you have any concerns regarding this.