Shipping Info

Production Estimates

All orders are processed within 1 to 3 business days (excluding Sunday) after confirming your order for printing (after designer adjustments). You will receive another notification once your order has been shipped. 

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Prices and duration may vary depending on your shipping location.

Shipping option

Estimated delivery time


Standard Shipping

10 - 18 Days


Express Air (DHL, UPS)
by request

8 - 12 Days


Free Shipping

10 - 18 Days


These shipping estimates apply to the following locations: 

USE CTRL 'F' or CMD 'F' to search for your location:

  1. Australia
  2. Austria
  3. Belgium
  4. Brazil
  5. Canada
  6. Croatia
  7. Denmark
  8. Estonia
  9. Finland
  10. France
  11. Germany
  12. Gibraltar
  13. Great Britain
  14. Greece
  15. Hong Kong
  16. Hungary
  17. Ireland
  18. Israel
  19. Italy
  20. Japan
  21. Latvia
  22. Lithuania
  23. Luxembourg
  24. Malaysia
  25. Malta
  26. Mexico
  27. Netherlands
  28. Norway
  29. Poland
  30. Portugal
  31. Russia
  32. Saudi Arabia
  33. Singapore
  34. Spain
  35. South Korea
  36. Sweden
  37. Switzerland
  38. Thailand
  39. Turkey
  40. Ukraine
  41. United Kingdom
  42. United States
  43. Vietnam

(Shipping locations subject to change)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ultimate Custom Gaming Mouse pads is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 5 days for the tracking information to become available. 

Track your order here:

Shipping to P.O. boxes

Please make sure your local PO-BOX provider caters for courier delivery's from your local carrier. Ultimate Custom Mouse Pads is not liable for any issues for miss-delivery at PO-BOX's

Order lost or damaged during transit

DAMAGE DURING TRANSIT: In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

LOST IN TRANSIT OR NOT DELIVERED: Orders that do not arrive by the indicated estimated delivery duration will be subject to investigation first by our team, and then either a order replacement or full refund will be issued if we deem your order to be lost or not successfully delivered. Although we strive to make sure every customer receives their order, replacements or refunds will be issued at our discretion.  

If you have any further questions, please don't hesitate to contact us