Shipping Info

Shipping policy

All orders are processed within 1 to 3 business days (excluding Sunday) after confirming your order for printing (after designer adjustments). You will receive another notification when your order has been shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Prices are in USD

Shipping option	Estimated delivery time	Price
Standard Shipping	12 - 20 Days	$6
Express Air (DHL, UPS) by request	8 - 12 Days	$29
Free Shipping	12 - 20 Days	$0

These shipping estimates apply to the following locations:

USE CTRL 'F' or CMD 'F' to search for your location:

Australia
Austria
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Great Britain
Greece
Hong Kong
Hungary
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
Spain
South Korea
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Kingdom
United States
Vietnam

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ultimate Custom Gaming Mouse pads is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 5 days for the tracking information to become available.

Shipping to P.O. boxes

Please make sure your local PO-BOX provider caters for courier delivery's from your local carrier. Ultimate Custom Mouse Pads is not liable for any issues for miss-delivery at PO-BOX's

Refunds, returns, reprints and exchanges

We accept re-prints, returns and exchanges up to 30 days after delivery. If you are not satisfied with your order upon receiving, contact our team and we will help you through the refund or exchanges procedures

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.